Navigating tax matters can sometimes require direct assistance from HMRC. Whether you need help with Self-Assessment, VAT, the Construction Industry Scheme (CIS), Corporation Tax, or PAYE, HMRC offers dedicated helplines, postal addresses, and online resources to support your needs. In this guide, NTD provides all the essential contact information and resources to help you resolve any tax queries efficiently.
1. Self-Assessment – General Enquiries
If you need help with Self-Assessment tax returns, HMRC’s helpline is ready to assist. Ensure you have your National Insurance number and your Self-Assessment Unique Taxpayer Reference (UTR) handy when you call.
- Phone (UK): 0300 200 3310
- Phone (Outside UK): +44 161 931 9070
- Opening Hours: Monday to Friday, 8am to 6pm (closed on weekends and bank holidays)
Self-Assessment Postal Address:
If you need to send documents via post, you can use the address below:
Self-Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom
For further details on Self-Assessment, visit HMRC’s Self-Assessment contact page.
2. VAT – General Enquiries
VAT queries often require guidance on registration, returns, or payments. The VAT helpline can address these topics and more.
- Phone (UK): 0300 200 3700
- Phone (Outside UK): +44 2920 501 261
- Opening Hours: Monday to Friday, 8am to 6pm (closed on weekends and bank holidays)
VAT Postal Address:
To correspond by mail for VAT-related matters, use the following address:
BT VAT
HM Revenue and Customs
BX9 1WR
United Kingdom
For additional information on VAT, refer to HMRC’s VAT contact page.
3. CIS (Construction Industry Scheme) – General Enquiries
For those involved in the construction industry, HMRC’s CIS helpline provides specific support regarding scheme requirements, registration, and monthly returns.
- Phone (UK): 0300 200 3210
- Phone (Outside UK): +44 161 930 8706
- Opening Hours: Monday to Friday, 8am to 6pm (closed on weekends and bank holidays)
CIS Postal Address:
If sending documents for CIS, address your mail to:
PT Operations
HM Revenue and Customs
BX9 1BX
United Kingdom
For more information on CIS, visit HMRC’s CIS contact page.
4. Corporation Tax – General Enquiries
Corporation Tax enquiries can range from questions about filing deadlines to payment processes. Contact the Corporation Tax helpline for dedicated support.
- Phone (UK): 0300 200 3410
- Phone (Outside UK): +44 151 268 0571
- Opening Hours: Monday to Friday, 8am to 6pm (closed on weekends and bank holidays)
Corporation Tax Postal Address:
Send any relevant documents to:
Corporation Tax Services
HM Revenue and Customs
BX9 1AX
United Kingdom
For additional guidance, refer to HMRC’s Corporation Tax contact page.
5. Employers (PAYE) – General Enquiries
Employers managing PAYE (Pay As You Earn) tax for their employees can reach out to HMRC’s PAYE helpline for support with payroll obligations, tax codes, and submission requirements.
- Phone (UK): 0300 200 3200
- Phone (Outside UK): +44 151 2680 558
- Opening Hours: Monday to Friday, 8am to 6pm (closed on weekends and bank holidays)
PAYE Postal Address:
Correspondence for PAYE matters can be sent to:
PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom
More detailed information about PAYE can be found on HMRC’s PAYE contact page.
Important Tips for Contacting HMRC
- Have Your Details Ready: When calling HMRC, be prepared with your National Insurance number, Unique Taxpayer Reference (UTR), VAT registration number, or Accounts Office reference, depending on your query.
- Consider Call Times: To avoid long waiting times, try calling HMRC during off-peak hours, such as early in the morning or later in the afternoon.
- Use Online Resources: Many common questions and tasks, such as updating details or viewing payment histories, can be completed online on HMRC’s website.
- Be Aware of Scams: HMRC will never ask for your bank details or personal information via unsolicited phone calls or emails. Always verify contact numbers through official channels.
For those with ongoing questions or who require additional assistance with HMRC, NTD is here to help. We can guide you in contacting the correct department, preparing documentation, and ensuring all information is correctly submitted.
Reaching out to HMRC doesn’t need to be overwhelming. By following this guide, you can quickly get in touch with the correct department, access necessary support, and address your tax-related inquiries efficiently.
